Improving Service Quality in Hotel and Resort

EXECUTIVE SUMMARY The first chapter of report will explain the purpose of the report and why this report is important. In chapter 2, the service quality will be identified. There are two parts in this chapter: the first part will discuss concept and principle of the service quality and the following part will note the service quality models. Mainly the SERVQUAL model and the Total Quality Management (TQM) will be examined. Then in chapter 3, implementation, the chosen organisation which is the Club Mediterranean (Club Med) will be applied for the service quality model. The last chapter is conclusion of the report and the Appendices will be stated next to reference list. TABLE OF CONTENTS Executive Summary †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦2p Chapter 1: Introduction 1. 1 Purpose of the Report †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 4p Chapter 2: Service Quality 2. 1 Principles of Service Quality †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 5p 2. 2 Service Quality Models †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 6p Chapter 3: Implementation 3. 1 Background of the Club Med †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦8p 3. 2 Steps of Implementation †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦9p Chapter 4: Conclusion †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦12p Reference List †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 13p Appendices†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦15p CHAPTER 1: INTRODUCTION 1. 1 PURPOSE OF THE REPORT â€Å"Service organizations exist as a function of their customers; service quality then, is the primary survival strategy† (Schneider and Chung, 1993, p. 124). Carey (2003) note that the service quality is a subject that permeates every component of the tourism industry. Especially in hotel and resort, the service quality is integral for long term survival. Therefore each company should take the service quality as serious management philosophy and have to adopt theories and models to identify gap between expectation and perception. CHAPTER 2: SERVICE QUALITY 2. 1 PRINCIPLES OF SERVICE QUALITY Service quality is defined as the degree of excellence intended that meets customer requirements (Wyckoff, 1992). However, Carey (2003) points out the service quality, the result of a comparison between the expectations of a customer and the actual service they received. Therefore, understanding gap between the expectation and the received service can be a key source of the service quality. According to Fitzsimmons and Fitzsimmons (2001), these expectations are based on several sources, including word of mouth, personal needs, and past experience. Thus, people may have more expectation on the high-rated hotel. Usually, the five-star hotels are more expensive than the lower level so customers may expect to get serviced as much as they pay. In other word, the service quality can be a primary goal for hotels to gain more profits. To put simply, better quality means better profitability and market share and when higher quality and large market share are both present, profitability is nearly guaranteed (Ross, 1993). According to Scheuing and Christopher (1993) the service quality is a powerful force that reshapes attitudes and actions toward creating customer satisfaction and loyalty, and thus, sustainable competitive advantage in an unstable environment of dynamic global competition. Accordingly, the managers who work in hospitality industry need to know not only how to manage the organisation but also how to manage the service quality to provide customer satisfaction continuously. 2. SERVICE QUALITY MODELS Levitt (1972) argues that the theories and concepts of quality and its management have adopted slowly into the service industry from manufacturing. Rather than a paradigm shift taking place, the existing quality theories and models were held in their entirety by parts of the service sector and the paradigm shift occurred when difficulties were occurred in the sector, for example, the use of only qualitative data analysis methods (Williams & Buswell, 2003). There are many service quality theories and concepts have been used such as the Statistical Process Control (SPC), Ten Benchmarks of Total Quality Control, and the 14-step Quality Improvement Programme, However, in following paragraphs will discuss two service quality models which are SERVQUAL and Total Quality Management that is known as TQM. 2. 2. 1 SERVQUAL model SERVQUAL is a survey instrument that measures service quality. According to Saleh and Ryan (1991), it was initially devised for the assessment of services within the financial sector, and consists of a 22-item, seven-point Likert Scale but not all of the issues were directly applicable to a hotel. However Martin (1986) offers a 40-item scale in the assessment of service within restaurants, and from this a number of questions were picked and adapted for hotel and finally therefore, a 33-item and five-point Likert Scale instrument was developed. There are five dimensions of service quality: reliability, responsiveness, assurance, empathy, and tangibles. In the guest survey, the customer will answer the questions which are based on the five dimensions. Fitzsimmons et al (2001) point out the multiple dimensions of service quality are captured in the SERVQUAL instrument, which is an effective tool for surveying customer satisfaction that is based on the service quality gap model. 2. 2. 2 Total Quality Management (TQM) Bardi (2007) states that preparation for adopting TQM is necessary to achieve success goal in hotel. Biech (1994) defined Total Quality Management (TQM) as a customer-focused, quality-centered, fact-based, team-driven, senior-management-led process to achieve an organization’s strategic imperative through continuous process improvement. In its simplest form, the TQM is a management philosophy which states that the whole organisation is working for meeting the customer’s need and expectation (Williams et al, 2003). The TQM has two major proceedings: customer requirements and expectations determination and these requirements and expectations’ deliver organising (Ross, 1993). Ross (1993) points out that the measurement of success is customer satisfaction and the only way to achieve the successive customer satisfaction is through continuous improvement by TQM. CHAPTER 3: IMPLEMENTATION: 3. 1 BACKGROUND OF THE CLUB MED Club Mediterranean (Club Med) is an international hotel chain company operating worldwide resort villages. Club Med was founded in 1950 by Gerard Blitz who is the two time Olympic medalist champion while Blitz stayed at the Olympic Club’s tent village where he had the idea to combine his passion for humanitarian causes with athleticism. The initial concept of the Club Med was to offer people to enjoy sports holidays with reasonable price. The company expanded through the 1950s, 1960s and 1970s, and during 1980s it continued to diversify and decentralize, becoming ever more international (International Journal of Health Care Quality Assurance, 1994). Today, the Club Med is with over 80 villages across 5 continents at beaches to mountain, ski resort, and even history-rich area and with its G. Os that are members of staff representing around a hundred nationalities speaking over 30 languages and it continues to emphsise its multicultural aspect. Currently the company offers five styles of holiday, so that people can choose the village that best meets their holiday expectations. The Club Med’s aim is to provide its customers with a holiday as close to perfection as possible by creating a unique atmosphere which engenders a sense of wellbeing, as well as by providing top-quality amenities, the company aims for total customer satisfaction (International Journal of Health Care Quality Assurance, 1994). 3. 2 STEPS OF IMPLEMENTATION As the report discussed above, the Club Med can use whether SERVQUAL model or TQM method to improve the company’s service quality. However if both two model used together, it will make synergy effect on the business. First, to adopt SERVQUAL model on the Club Med, quantitative research will be used and the data are from existing the company’s record. Not only the quantitative data but also qualitative research will be used to identify the service quality gaps which brought to inconsistency between the guest expectations and the guest perceptions. The staffs of the Club Med can have in-depth and face-to-face interviews. The interviewees will be included the reception GOs, the sport activity GOs, the bar and restaurant GOs and whoever village GOs to identify the gap. This provided the researcher to recognize which department has the most contact with the GMs (gentle member that known as guest of the Club Med). Next step is for sampling procedures and in the process the reception desk or the front desk will allow information relate guest complaints. It is because of in many hotels, the front desk has high level of contact with guests and also the reception desk will receive the majority of guest complaints (Carey, 2003). The two survey populations will be the GMs and the GOs. In addition for the guests, the guest survey can be asked. For instance, the Likert Scale survey which is asking guests to rate each activity or department in a scale of 1 to 5 can be used. Currently, the Club Med is using customer satisfaction ratings virtually. According to Fitzsimmons et al (2001), the Club Med uses the questionnaire and it is mailed to all guests directly after their departure from a Club Med vacation to assess the quality of their experience in the village. The information from the survey completed by guest is used in several ways. International Journal of Health Care Quality Assurance (1994) points out that if there is a complaint about one of Club Med’s villages, head office immediately reports back to the village manager. After all the interviewing and surveying, data collection and analysis by coding will be necessary to identify the service gaps. Through the coding analysis, finally the Club Med can find gaps in the service process. Therefore the Club Med an get a broad response and a better understanding of guest expectations and perceptions to improve their service quality. Next, to adopt the Total Quality Management (TQM) on the Club Med, as shown in the appendix 1, there are several steps for implementing TQM. The first step is defining the mission. According to the International Journal of Health Care Quality Assurance (1994), the Club Med’s aim is to provide its customers with a holiday as close to perfection as possible. Thus the company’s mission is total customer satisfaction. The second step is for identifying system output and the third is for identifying customers. To use of demographic questionnaire can be useful not only to know the guests but to set a target markets so improve systems as their requirement. Then the next step is for negotiating customers’ requirements. From the bargain, developing a â€Å"supplier specification† that details customer requirements and expectations is the next. Finally, determining the necessary activities required to fulfill those requirements and expectation will be finished the implementing TQM. On the contrary, Dale (1994) notes that number of barriers to achieving TQM that shows in appendix 2. Accordingly, the company should avoid several components as lack of commitment from senior management to service quality so the Club Med’s head office must focus on the service quality improvements continuously. The second component to avoid is fear of the changes to work patterns and processes. Thus the senior management should empower employees. Then lack of resources and no customer focus is following. To improve service quality and to adopt TQM, company has to keep focus on the customers’ requirements. For the last, without correct data collection and analysis, the Club Med can not meet improved service quality. CHAPTER 4: CONCLUSION The service quality will be a major component of the future hospitality industry continuously. Therefore hotels need to manage the service quality with various theories and methods. As discussed above, this report has applied SERVQUAL and TQM on the Club Med to identify the service gaps. Accordingly, if the Club Med uses the service quality, they can reduce gap and provide customer satisfaction. The any efforts from hotel’s marketing an not be stand on long term period solely. However, the quality of the interactive service between hotelier and the guest can be possibly long term and this can be why the improving service quality is important to hotel. Both service quality theories and models’ measurement is a customer satisfaction. Thus to improve a hotel or resort’s service quality with customer satisfaction, the whole of departme nts should link and think about the service quality together so the all of employees and the senior mangers generate continuous improvements. REFERENCE LIST Bardi, J. A. , (2007). Hotel Front Office Management (4th ed. ). New Jersey: John Wiley & Sons. Biech, E. (1994). TQM for Training. US: McGraw-Hill. Carey, K. L. (2003). Improving service quality in small communities: the Bahamas as a model. Las Vegas: University of Nevada, Las Vegas. Club Med. (n. d. ). Retrieved September 21, 2007, from http://www. clubmed. com. us Dale, B. G. (1994). Managing Quality (2nd ed. ). Hemel Hempstead: Prentice-Hall. Fitzsimmons, J. A. , & Fitzsimmons, M. J. (2001). Service Management: operations, strategy, and information technology (3rd ed. ). New York: McGraw-Hill. International Journal of Health Care Quality Assurance (1994). Sun, Sea, Sand and Service, 7(4), 18-19. Levitt, T. (1972). Production-line approach to service. Harvard Business Review. In C. Williams, J. Buswell, Service Quality in Leisure and Tourism. London: CABU Publishing. Martin, W. B. (1986). Quality Service, The Restaurant Manager’s Bible. US: Brodock Press. Saleh, F. , & Ryan, C. (1991). Analysing Service Quality in the Hospitality Industry Using the SERVQUAL Model. The Service Industry Journal, 11(3), 324-345. Schneider, B. , & Chung, B. (1993). Creating service climates for service quality. In E. Scheuing, W. Christopher (Eds. ), The Service Quality Handbook. New York: American Management Association. Snow Japan. (n. d. ). Retrieved September 21, 2007, from http://www. snowjapan. com/e/services/club-med. html Ross, J. E. (1993). Total Quality Management: text, cases, and readings. Florida: St. Lucie Press. Williams, C. , & Buswell, J. (2003). Service Quality in Leisure and Tourism. London: CABI Publishing. Wyckoff, D. D. (1992). New tools for achieving service quality. In C. H. Lovelock (Eds. ), Managing Services: marketing, operations and human resources. Hemel Hempstead: Prentice-Hall. APPENDICES [Appendix 1] Implementing TQM by †¢Defining the mission †¢Identifying system output †¢Identifying customers †¢Negotiating customers’ requirements †¢Developing a â€Å"Supplier specification† that details customer requirements and expectations †¢Determining the necessary activities required to fulfill those requirements and expectations. Source: Ross, J. E. (1993). â€Å"Implementing TQM†. Total Quality Management: text, cases, and readings. p. 2. Florida: St. Lucie Press. ) [Appendix 2] Number of barriers to achieving TQM †¢Lack of commitment from senior management to service quality †¢Fear of the changes to work patterns and processes †¢Lack of resources †¢No customer focus †¢Poor data colle ction or analysis (Source: Williams, C. , & Buswell, J. (2003). â€Å"Number of Barriers to Achieving TQM†. Service Quality in Leisure and Tourism. p. 22-23. London: CABI Publishing. )

Media Violence: Effects on Youth

Media Violence: Is It Corrupting Our Youth? Ever since the Columbine massacre, there has been many people who blame video games for violence among our youth. In the past few years, it has become normal for all branches of media to depict violence as an everyday thing. Because a vast majority of children watch television or play video games, it is no wonder that adults try to make the connection between the two. Although the media can have an affect on kids, there are also a great many socio-economic factors involved in a child’s behavior. This is the problem our society faces now that some people say the media can influence your psyche, perspective, and overall behavior, but so do your friends, so do your parents, so do your teachers, so do books. The real question is who is to blame? Movies, music, television shows, video games, none of these things actually make people commit crimes. Violence in the media and the real world rise in violence among children is not a cause but merely a coincidence. A person is an accumulation of their real life experiences. Children do not turn into a crazed maniac after playing a computer game or seeing a movie with violence. The easiest place to obtain a mind for violence is from a home setting. Adults want to find an outside source for the growth in violence among children instead of taking the blame first hand. It is the parents, those actually responsible for this corruption, who try to suggest otherwise and negligence on the part of those who seek to find a different cause. Adults seem to steer away from the increasingly true fact that our whole American society is doing this to its younger generation, and not just the media. To prove this, news reports after the Columbine massacre in which two troubled teens go on a murderous rampage, attribute the kids actions to a violent game called â€Å"DOOM†. The media is not the problem, because kids will act violent regardless. This tragedy was a result of a mixture of bad peers, bad home life, and the friendship of two people who had anger problems. The parents would have based their actions off of something else if they did not have games like â€Å"DOOM† to avoid scrutiny. Many times kids have outbursts of odd or dangerous behavior that they know will get them in trouble, but instead of taking the blame, they attribute it to some other source, although in this case, it is the parents and news media who do this. An example of this type of behavior is the circumstances surrounding the famous Salem witchcraft trials, where young girls resorted to blaming their unholy actions solely on another person or the devil. These days, the â€Å"devil made me do it† and â€Å"witchcraft† excuse has lost its credibility. Now people have to find something else to take the blame and what easier target than a violent videogame. It was not DOOM that made these kids do what they did, but a mental instability, a penchant for violent behavior, and other psychological factors that did. Sure, they can model their multiple homicides after their favorite video game or death metal lyric, but in the end, they still killed people because they were mentally unstable and antisocial. I firmly believe a greater fault in issues like these lay with the parents, as they are ones that are supposed to teach their kids right from wrong. Later in the investigation, the attention did finally turn to the parents and what they did wrong, but the bad light that had already been put on those types of media has never vanished. With each of these types of cases, rarely do we ever hear of investigations of how these children were raised or what their environments they grew up in were like. A cause for the rise in violence is the fall in interaction between kids and their parents, which can create mental separation where the child does not feel important. This could cause kids to act out, mainly through violence, to get attention from the adults. Parents need to step up their parenting skills and do what they need to do, instead of pointing fingers at everyone else. If these kids are troubled, anything can trigger violence and misbehavior. We have natural logics that develop to what is right and wrong and what is fact and what is fiction. One of the key factors in this development is the parents and other adults in the child’s life. Adults are more influencing to kids than TV shows and video games, so adults should take responsibility for how the child acts. If parents seriously believe that violent media is doing this to their kids, then they should control what the kids can and cannot be exposed to. There are plenty of examples of how not to behave out there. It is up to each person and/or their parents to decide what is and is not acceptable behavior to emulate and fill his or her head with. At the end of the day, regardless of the outcome, we are responsible for our actions. If a person were to compare violence in youth here in the United States and violence in youth in the rest of the world, the person would see that there is little if any correlation between media and violence. It is the people who raise the kids who corrupt them and not the media. Personal responsibility has been slowly eroded over the last twenty years to a point where people are no longer responsible for being morbidly obese or going on crime sprees and murdering people. Personal responsibility is not only a moral and ethical imperative for society; it is liberating and strengthening for an individual. This type of blame shifting is at the core of what is wrong with society today. People need to stand up, take responsibility, and finally make a change.

Welfare Reform Research Paper Example | Topics and Well Written Essays - 1250 words

Welfare Reform - Research Paper Example For most of our jobless countrymen, welfare checks provide the means to continue to purchase life giving food as sustenance in their daily lives. However, the economic hardships that have befallen our local governments have forced its leaders to rethink and reform the local welfare laws in order to protect the neediest and deserving members of the state. This was done by multiple states in the guise of requiring all welfare participants to submit themselves to individual drug testing prior to their application for welfare. Although there have been some people caught as being positive for substance abuse in the past, this particular welfare reform has not been as successful as its implementing bodies hoped it would be. The failure of the drug testing law in relation to welfare privileges stem from the various complaints filed by different sectors of society against the law. These groups, such as the American Civil Liberties Union (ACLU) claim that the local law revisions are a violati on of basic human rights and must therefore be declared null and void by the state courts. This paper aims to look into the validity of the legality of the claims by the various human rights organizations in an effort to prove the ill effectiveness of this particular law in relation to welfare reform. ... at the time explained that (1999): The Fourth Amendment guarantees that no individual in this country can be subjected to a search by the government unless there is reasonable suspicion that they have committed some crime, Welfare recipients may be poor, but that's not a crime—not yet, anyway. The ACLU believes that by requiring mandatory drug testing for welfare recipients, those wishing to avail of the government aid will have been branded by society in a negative manner before they have even been proven to have committed any offenses. The law simply has too many loop holes, in the opinion of the group, for it to become actually effective in preventing the use of tax payer dollars by drug addicts who happen to be a member of our society. In Michigan, they believed that this law would have been an effective deterrent towards drug abuse even though (1999): ... evidence from a 1996 federal study showing that "the percentage of welfare recipients using, abusing, or dependent on alcohol or drugs [is] relatively small and consistent with the general U.S. population and those not receiving welfare benefits... Due to the existing inconsistencies in the law, its implementation, and questionable effectiveness in deterring welfare recipients from participating in illegal drug activities, the law was eventually halted and has not been implemented since. Let us be clear though that this law has not become as widespread in implementation as the government had first hoped. This is because the 1996 Welfare Reform Act did not make it a mandatory prerequisite to receiving government aid. The ACLU claims that (ACLU, 2008): Before the Michigan policy was halted, only 10% of recipients tested positive for illicit drugs. Only 3% tested positive for hard drugs, such as cocaine and

Should Juvenile offenders be tried as adults Essay

Should Juvenile offenders be tried as adults - Essay Example e recent past, many young people in the early 20s have faced police arrests because they have violated the law in various ways by committing criminal offenses. Many arguments have been raised over the manner in which the state has been handling juvenile offenses (Bradley 135), with some saying that those juvenile courts and justice systems should be abolished and juvenile delinquents tried as adults. Rapists, murderers and other types of law offenders are being let to walk freely from jails after having served lenient and short sentences. These criminal offenders are children, who in most cases have not attained the necessary statutory age to face trial as adult members of the society. Juvenile delinquents often benefit from juvenile rights and court systems that emphasize that these groups of criminals need to be given second opportunities to reform and become useful members of the society. This has been making these minors enjoy freedom, walking freely in the streets and neighborhoods while committing extra crimes. For this reason, many people have been advocating the abolishing of juvenile rights and court systems so that these law offenders are tried and made to serve their sentences as adult members of the society. These people centre their arguments on the fact that giving stiff sentences and penalties to these minors is essential in preventing future offences. One of the arguments given in support of these claim is that the juvenile court systems is established on many false premises due to its purpose to prevent youths from the alleged consequences of their actions. For instance, young people that are released from these juvenile jails often end up engaging in repeat offenses, something that underlies the fact that the juvenile systems do not live to their expectations as reliable correctional facilities. Additionally, juvenile courts have been blamed for their inability to prevent juvenile violence. Abolishment of juvenile legal systems often requires

Master slave relationships in Shakespeares The Tempest Essay

Master slave relationships in Shakespeares The Tempest - Essay Example (I, ii, 519-520). The word ‘slave’ is repeatedly used in the text to refer to Caliban which throws light on the European attitudes towards the people they conquered through imperialism. Similarly, Prospero calls Caliban â€Å"beast† (IV, i, 140), â€Å"devil† (IV, i, 188) and other derogatory terms to refer to his savagery and uncivilised ways. Even though Prospero claims to have imposed penalties on Caliban for violating the honour of his daughter (I, ii, 347-48) one really tends to doubt whether Caliban really deserves all those punishments inflicted on him. Tiffany, in this respect, purports that Caliban’s attempted rape on Miranda â€Å"stemmed from untaught natural impulse than from considered evil.† However, Caliban is destined to suffer from the wrath of his master. However, Caliban is not always submissive or servile. He reacts and yearns for his freedom and rights like a true colonist. His poems display both imaginative and intellectu al capabilities. He is bold enough to state that the island was presented to him by his mother: â€Å"This island’s mine by Sycorax my mother† (I, ii, 331) and thus he expresses his rightful claim to own the island. In the same way, Caliban’s intense longing to take revenge on his master is also evident in the play when he joins with Stephano and Trinculo to plot against Prospero. His revengeful attitude also made clear when he regrets of not being able to molest Miranda. He believes that if he had succeeded in his rape attempt he could have â€Å"peopled..../This isle with Calibans† (I, ii, 350-51) and taken the power back from Prospero’s hands. Thus, Caliban’s character displays feelings of... This paper illustrates that one can find Prospero’s magical powers being highlighted in The Tempest whereas his oppressive nature is depicted as subtle. However, deconstructive critics hold that â€Å"each term in the opposition depends on the other for meaning† and as such it is clear that Prospero masterly position in the play is directly related to Caliban’s servile or beastly existence. A deconstructive understanding of the text shows The Tempest is not merely a story of an island inhabitant and his master; on the other hand, the text aims at breaking the legacy of colonialism or imperialism that underpinned Britain’s history of slavery and empire. It can thus be seen that The Tempest deals with the themes of power and control within a master slave relationship between Prospero and Caliban. Caliban remains a servant to many masters varying from his mother Sycorax, the original colonizer to Stephano whom he takes as his own master to challenge Prospero. One can clearly notice that a number of characters in the play compete for the colonial control of the island and each one has specific colonial ambitions for the island. Even though Prospero succeeds in retaining the control of the island against all conspiracies his rule and the way he treats Caliban who is the rightful owner of the island raises questions of fairness, morality and rights. Thus, it is evident that the play depicts all the necessary tensions, uncertainties and master-slave relations that characterise colonialism and both Prospero and Caliban are signifiers for the greater imperial world order.

Assessment task 6.1, guidance,this module is assessed by the Essay

Assessment task 6.1, guidance,this module is assessed by the completion of 3,500 words assessment - Essay Example The role of the social worker with regard to the assessment, decision making and planning in this backdrop is analysed based on the data or information available in respect of the case. 1. Residential Care for Older Patients in Hospital Facts of the case in brief Mr. Harris was admitted to hospital having been found on the floor with a slight head injury. Mr. Harris was happily married for 53 years, had an active social life and many friends before his wife died unexpectedly less than a year ago. He has been diagnosed as having Parkinson’s disease. His daughter Beatrice, Mr. Harris’ only child, has two children. Her younger son is 10 years old and has a form of autism. She lives in the town and has been visiting twice a week. Assessment of the Case For the assessment of the cases, collecting complete information is necessary  to develop interventions and treatment planning. ... Proper assessment is very essential for taking various decisions involved in the treatment and for planning and coordination. Perception of inadequacies in the set-up is very important to take corrective measures to improve the situation. Parkinson’s Disease â€Å"Parkinson’s Disease is a progressive disorder of the central nervous system resulting in a lack of dopamine in the brain, among other changes. Dopamine, a chemical produced by cells in the brain, is necessary for smooth, controlled movement of muscles...researchers do not know what causes Parkinson’s disease at this time... â€Å"(The Parkinson’s Institute and Clinical Center, 2008) Confusion and lack of motivation on the part of Harris can be attributed to the disease. According to the Institute, in addition to the well-known symptoms of tremor, slowness and imbalance, other problems such as excessive saliva, a soft voice, as well as hand and foot cramps may occur. Depression, anxiety and a nu mber of sleep disorders are quite common.   The observation of the physiotherapist â€Å"uncooperative with exercise programmes and lacking motivation† is understandable. Local authorities where the patient ordinarily resides reimburse the charges to the hospital if they are responsible for any delay in discharge from the hospitals due to lack of arrangements for community care. Notice has been issued under the Community Care (Delayed Discharges etc.) Act, 2003. Also, Community health care centre is ideal for treatment to Harris, rather than a hospital set-up. The statement made by The National Council for Palliative Care (2009) â€Å"â€Å"NCPC’s Neurological Conditions Policy Group has been

Reflection Paper #4 Assignment Example | Topics and Well Written Essays - 750 words - 2

Reflection Paper #4 - Assignment Example He asserts that leaders need to inspire action rather than manipulating the people to act. He eludes that the motivation all start with WHY. He then elucidates the WHY concept where the saying that organizations must know what they do. Additionally, he claims that the companies and people know exactly how and what they do. Further, few individuals or corporations articulate the essence of why they do the things they do (Paradiso, 2015). Pertinent to Dan Pink’s conception of motivation, my strategies have experienced significant influence. The leadership approaches need not to follow the carrot-and-stick approach but have foci on the aspects of mastery, autonomy, and purpose. In this regard, it is of profound importance for the methods to motivation to master the content, have independent decisions and aim at achieving particular goals. Based on Simon Sinek’s notion, the leaders and their institutions must know what they want, how to meet the goals it, and should have specific aims to achieve it. The calling of the leader is to influence the followers to attain the set goals and objectives. Leaders have a significant role to change the peoples’ attitude toward the expectations of the society besides their responsibilities. Different individuals have varied mission narratives cognizant to their long-term goals. For instance, I intend to be a renowned motivational speaker and influence both employers and employees toward embracing organization ethics in their organizations. Fundamentally, the ethical issues that the people face in their workplaces help me grow and learn to have a vast understanding of the causes of such challenges. In return, the knowledge amassed will allow the development of working strategies to the identified problems. In most cases, I possess a growth mindset concerning the online test on Dr. Dweck’s mindset test. In reality, mindsets predict the level of motivation and achievement. Contextually, positive or growth